Address:Carretera Fed. Chetumal-Puerto Juárez Mza 89 Lote 2 Núm 307 between 4 Calle and 6 Calle, Playa del Carmen, Quintana Roo, Mexico
Phone:+52 984 803 4326
About Actual Studio Playa del Carmen
Actual Studio sells contemporary furniture and home decor.
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Actual Studio Playa del Carmenjean-garry
Wish i had read your review b4 we made a purchase....That Ms Puc is an expert in giving you the run around...we have an open case . Trying to get the CC company to reverse the charges....cuz we did not accept the furniture - same reason you stated - we saw the defect at delivery.......yes Beware....!!
Actual Studio Playa del CarmenGene Wong
We bought furniture from Actual Studio in December 2015, and will not buy from them again for our next project. You have to pay cash up front so any service after your payment can not be assured. Much of their furniture has seams over the sitting areas, and sure enough, about after about a month of use we noticed a broken seam on a sofa. Our salesperson was Iddaly Puc, and it took 3 weeks of phone calls, messaging and emails to just file a warranty claim. I don't know if she is new with the store, but for an American who is just in Mexico part time, and values his time, you do not want a sales representative who does not know what she is doing. For what seems to be a simple defect repair of a sofa that was probably a floor demo, you should not have to wait 5 weeks. You should look elsewhere for furniture without flimsy (the exposed thread seems rather thin) threaded seams on its surface, and a different sales rep should you shop there. Unless of course, you have all the time in the world, and don't really need a sofa to sit on anyway. Beware.
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